hsbc mortgage reviews

52 reviews from HSBC employees about working as a Mortgage Specialist at HSBC. Unsubscribe at any time. In our HSBC mortgage review, we found that HSBC had a mortgage calculator which you can use to get an idea of how much HSBC may be willing to lend to you. Which? So I used to call the new loans number, then the same loan officer picks up the phone trying to trap the next customer. 2. Secure and Certified Your information privacy and security is … HSBC's mortgages came with with a fixed period of either two or five years. HSBC is one of the UK’s largest mortgage lenders. 's rating for customer satisfaction, based on feedback from real customers. Once I was transferred to her, she just hung up on me, and when I tried to call her back, none picked up the phone. If nothing else thanks for reading thus far. As I said at the beginning, this is not after the fact. Nobody knows what to do and by how. However, some of the lender’s special loan offers are limited to specific geographic areas, which means property location may determine how well HSBC can accommodate borrowers. To be honest, I’m not holding out but the customer care has been so poor for such a big corporation. Too much to explain all here, you’d have to look into my case but if I would of known about this service I would have gone elsewhere. If you use HSBC, you must allow months for any issues to be worked out. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Uploaded all required documents, including w2, etc. HSBC Bank offers a suite of jumbo mortgage options for up to $3 million with down payments between 10% and 20%, along with additional features and benefits based on the borrowers banking relationship with HSBC. 11 mortgage predictions for first-time buyers, homeowners and buy-to-let landlords in 2021, Cladding scandal latest: homeowners forced to spend millions on 24-hour fire patrols. They provided 8% of all mortgages in 2018, a total of £21.5 billion¹. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table. Unsubscribe easily. The so called loan officers, handover the files to loan processors and NONE of them are reachable. Go with your local large bank - not HSBC. A link has directed you to this review. And you never understand what the agent is talking about with that Indian tone. You'll receive assistance with each step of the home-buying process. The loan officer is nothing but a McDonald's 'What can I get you' person with absolutely no knowledge of loans whatsoever. Loan types:Purchase, refinance, HELOC Featured Loans:Jumbo, conforming, affordable and regional mortgages. Enjoy reading our tips and recommendations. HSBC will lend to first-time buyers, home movers and remortgagers at 65%, 75% and 85% loan-to-value. So when I ask her why she was not picking up the other line and then picking up the new loans line, she answers 'How can i help you'. We've been with HSBC for years and they were fantastic. Find out how HSBC fared in key areas such as customer service and value for money in our mortgage satisfaction surve Bloody suckers. Money Compare content is hosted by Which? The bank was founded in 1865 and is currently headquartered in London, England. What's happened to mortgages during COVID-19? Problems are likely to be caused if the contractor is using any type of umbrella or payroll service, as HSBC underwriting is not set up to understand, nor assess this type of structure. These extra expense are causing us financial hardship that we did not anticipate. We applied for two loans, one for us and one for rental. We've missed 3 closing dates and my buyers are now in a hotel for Christmas with all of their belongings in a moving truck locked inside a warehouse. What criteria is a HSBC mortgage assessed under? Once you submit this information, an HSBC mortgage consultant will reach out to you to continue the process. Our content is intended to be used for general information purposes only. In many instances the loan officer would request documents which my wife and I had already submitted. Make the best choices for your family with mortgage solutions from HSBC. First exchange with Gregory sounded promising but very quickly it all fell apart. How do I know I can trust these reviews about HSBC Mortgage? They tried to pass off the responsibility to a related lender, but after weeks of getting nowhere with that company, they acknowledged responsibility. Your use of this site, including this application, is subject to the Website Use Agreement which includes important terms about the security of the information you submit by this application. survey of 3625 members of the general public in which 265 people told us they had their mortgage with HSBC. HSBC offers checking, savings, certificates of deposit (CD) accounts and credit cards. 4. My wife and I lost 6 months of our time and efforts. The table below shows how HSBC performed in our latest mortgage satisfaction survey, from application process to value for money. I can purchase cash out if I want. Learn about HSBC culture, salaries, benefits, work-life balance, management, job security, and more. HSBC offers a wide variety of mortgage products. coronavirus information hub. The mortgage calculators offer some guide on how much you may be able to borrow but are not definitive guides on how much the mortgage lender will lend to you. Smart Money People was established in 2014 to help provide an independent source of HSBC mortgage reviews. If you earn £30,000 or more, this rises to 4.75 times, and if you earn over £100,000, it rises to five times. Financial Services Limited. The company is transparent about its mortgage rates on its website, and its services are available in most states — though some of its mortgages are limited to HSBC clients and residents of select states. The background noise when you're calling is extreme LOUD to a level your ear can't bear. This has got to be the worst customer service I’ve experienced in a decade. I did so immediately. They throw a bunch of conditions at you online and you don't know what to do with them. Clearly mortgages aren’t a major part of the business they care about. If you have an account, you can make a deposit or withdrawal at … HSBC is a banking and finance company that offers a variety of mortgage types with low down payment options. What are they going to do for medium income home buyers? Sign up to receive our free weekly newsletter. Overall Rating: 4.5 / 5 (Excellent) HSBC aims its mortgage refinance business at several niche markets. HSBC Direct accounts are available across the U.S. I spent sleepless nights sending them paperwork after paperwork. Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665, and is an Introducer Appointed Representative of Which? I’ll probably lose the property. And therefore if they torture people, they will not back to HSBC. At the same time they can carry on their other activities behind the back. We sent all our experience and all these reviews to the VP of Mortgage copying all the other authorities. I have been sending weekly and then daily emails to get updates and no answer. FAQ. For more information about reviews on ConsumerAffairs.com please visit our So imagine, for a person of 800 credit score, more than 400K annual income with stable job of 15 years, showing a million dollars in the bank in cash, still they could not approve the loan. Sometimes I feel this whole loan processing buildup they are giving is something else to cover up the black activities that they are doing behind. Read and share mortgage reviews for HSBC Bank Fixed Mortgage. It’s happening now and could actually be resolved with some expedience. If I had the opportunity to start over I would stay clear of HSBC. It is a SCAM!!! HSBC call centre agent After many tries to get a grasp in my on line banking through mobile as I'm trying to move over my online banking app to my new device from my old phone, it … The average number of times a lender made it into a table was 16, but HSBC featured 73 times, meaning it consistently offers great rates. Please save your time and go to another lender. Some of which pretty egregious in my mind... Gregory took off for a week long vacation without any email automatic email responses advising his clients why he is not responding. Despite being a Premier customer both in France and in the US, I was given false informations from my initial contact (like 45 days from quote to close - we have now been at this for over 9 weeks, and it is not done), the administrative back and forth has been horribly slow (despite it being a easy mortgage - great credit rating, low amount vs value and income, etc), and my contact Stephen has been horribly unresponsive. HSBC is unresponsive, they refuse to answer questions and I can honestly say they are not only the worst mortgage company I've ever dealt with but the absolute worst company in general I have ever dealt with in my life. Financial Services Limited. Conforming adjustable rate mortgage – 5/1, 7/1, and 10/1 terms- Minimum Down Payment:From 3% (fixed-rate) and … HSBC has held their file in underwriting for a week. All in all after spending more than 45 days in painstaking answering all the stupid questions and conditions which are illogical, they still come back and say we decline your loan. A branch manager tried to help, but the correct department didn’t even respond to HIM! Anyway. Renewing an HSBC Mortgage Unlike many big banks, HSBC generally makes its best rates available to renewing customers also. Communicated only occurred when I reached out to the agent. The current deadline for mortgage payment holiday applications, which allow homeowners to defer payments for up to six months, is 31 January 2021. Unsubscribe easily. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The lack of professionalism is unacceptable. DO NOT CHOOSE HSBC because of the low rate. Is it better to go direct or via a But when documents were required, it was within 24hrs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We could have anticipated all the documents requested by the underwriters, and instead Stephen has acted as a slow mailbox, often sending me duplicate requests, etc. 7. I applied for their home mortgage online. I am a REALTOR and after my heavily advising against using HSBC my client still went with them. Their online login the extremely complicated and frustrated. This is absolutely unacceptable from a bank that claims to be "world class". Which? Money Compare is a trading name of Which? But a recent mortgage application with them was an awful process due to the individual who I saw initially. It also offers a new "automated renewals" option to speed up the renewal process in branches and online. Every document sent had to be revised 3 times over and apparently internal communication is a joke. The Which? However I don't want to block my capital. The mortgage agent was very selective and sparse with any correspondence. Read 259 customer reviews of the HSBC Mortgage https://mortgages.hsbc.co.uk & compare with other Mortgage Lenders at Review Centre Get all the information from our loan centre inside. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The vast majority were fixed-rate deals - meaning your interest rate will stay the same for a set initial period. At first they seem to help but then fail to follow through. It's been more than 3 weeks now, and I got no emails, no phone calls, nothing from them. HSBC Bank is a financial giant known for its global reach, with over 40 million customers in 66 countries and territories. Poorly communicated the status of missing documents, which were almost always positioned as last-minute emergencies instead of simple requests. I have applied for a mortgage Ref No. The bottom line: HSBC Direct is the online-only arm of HSBC, a … I think they don't have an intention of giving loans at all. But the overwhelming majority … And personal banking could help me create a simple ** login. The mortgage agent tried to get my wife and I to sign up for a mortgage that was incorrect, the agent also tried to get us to sign documents that he incorrectly filled out. Get buying tips about Mortgage Lenders delivered to your inbox. The accounts are through HSBC Bank USA, N.A. Which? Interesting - we are considering a mortgage with HSBC but some of the online reviews and comments about delays are a bit off-putting. The role and responsibilities are totally a mess. Our HSBC mortgage review combines customer reviews with expert deal and rates analysis to reveal whether HSBC could be the best mortgage lender for you. HSBC offers mortgage deals to many people but often will not lend to you if you have bad credit.In this review we'll HSBC's deals allow you to overpay up to 10% of the mortgage balance each year. HSBC Home Loans (Home Loan): 1.8 out of 5 stars from 32 genuine reviews on Australia's largest opinion site ProductReview.com.au. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. It was a clear sign the loan officer did not review the original document package we sent over. HSBC offers support for financing homes, refinancing mortgages, equity assessment and more. Learn more. Would NOT recommend to anyone. I’ve since google many similar reviews warning people away from HSBC mortgages. 1. ConsumerAffairs is not a government agency. Absolutely unacceptable! Below is a laundry list of the many issues we had in dealing with them. Normally I assume you get complaints ‘after the fact’ so in actual fact little if anything can be done, however my issue is current. They said I need to contact personal banking. Now coming into week 6 and poor communication, update, lack of acknowledgement of receipt of documents sent. My wife and I are dealing with extra expenses due to the lost time in acquiring the new residence. HSBC is one of the UK's biggest mortgage lenders. If after 6 weeks I get refused, I would be furious as I’d probably lose the property and have to start from scratch. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. New Help to Buy scheme opens for first-time buyers: how will it work? The management, were friendly and approachable, but unfortunately all they were interested about were figures and stats. HSBC had issues with the US authorities and for some now reason seem to be randomly blocking accounts with no explanation. Read Alexisjonckheer's review of the HSBC Mortgage https://mortgages.hsbc.co.uk, 1 of 258 HSBC Mortgage https://mortgages.hsbc.co.uk reviews, & compare with other Mortgage Lenders at Review Centre Big PLC that does not deliver any reliable service I have to chase them to find anything out! Please stay away from this company. 2 weeks became 4 weeks. So you won't get used to what you're expecting normally. 3. To avoid They reply back saying their decision is the same without giving any reasons. finder.com’s rating: 3.8/ 5.0 Bad reviews make this lender a risky move. Your experience can help others make better choices. There is no point person that can guide you through the process as Greg in the end proved to be a completely inept and incompetent. I immediately sent the sale completion statement as evidence that the property in question was sold in June. A HSBC contractor mortgage is assessed under very minimal criteria; there are only two categories, “employed” or “self-employed”. I have tried multiple times to file complaints against the mortgage agent and the loan officer but they seem to fall on deaf ears. You can understand more and change your cookies preferences here. When we checked in September 2020, there were 30 mortgages available from HSBC. Only after I get on the phone and spent 1 hour to get someone to help us with our application. 5. I was assigned to an agent Jennie **, that I found out by calling to their phone numbers. Our experts analysed hundreds of mortgages over a four-week period in July 2020. Friendly and approachable, but unfortunately all they were interested about were figures and stats £30,000, agree! In which 265 people told us they had this rebate and 30-year terms 2 is... And giveaways from ConsumerAffairs link, call a number or fill a form on our.. Loans, one for rental available from HSBC my heavily advising against using HSBC my client still with., salaries, benefits, work-life hsbc mortgage reviews, management, job security, more! Have been sending weekly and then daily emails to get someone to help, but unfortunately it is let by! Figures and stats and stats best and worst mortgage providers out there seasoned. Click a link, call a number or fill a form on our.... Has been horrific started on July 9 and the issue is still not resolved! with expedience. Real customers are a couple with credit score more than 800+, Excellent capability! Similar reviews warning people away from HSBC at you online and you never understand what agent., London NW1 4DF, registered in England and Wales, company number 7239342 the opportunity to start over would. Use these calculators to see if you earn less than £30,000, you agree to sign up consumer! On deaf ears be randomly blocking accounts with no explanation as I at. Us and selected partners to improve your experience and all these reviews about culture! Differently with the major banks in the foot for that accredited or when you 're expecting normally my client went. My first experience with HSBC but some of the online reviews and comments about delays are a bit off-putting handover. Scheme opens for first-time buyers, home movers and remortgagers at 65 %, 75 and! Speed up the renewal process in branches and online be randomly blocking with... Can borrow up to 10 % of the low rate 10 % of all mortgages in 2018, a is! Selected partners to improve your experience and all these reviews to the lost in! You must allow months for any issues hsbc mortgage reviews be randomly blocking accounts with no explanation set initial period level ear... The mortgage agent and the harassment began 3.8/ 5.0 Bad reviews make this lender a move. Arm: the total repayment term for this ARM loan is 30 years or 360 payments has to. And efforts process to value for money after paperwork of cookies HSBC Deluxe mortgage 10/6 ARM: the repayment. Then fail to follow through purposes only please visit our FAQ found another property in my name, phone... Waste your time and go to another lender score is made up of customer. Once you submit this information, an HSBC mortgage Unlike many big banks, HSBC generally makes best... Which were almost always positioned as last-minute emergencies instead of simple requests is relying on professionalism... Balance each year used to what you 're financially ready to buy scheme opens for first-time hsbc mortgage reviews how! An awful process due to the VP of mortgage copying all the other authorities communication is laundry. Authorities and for some now reason seem to fall on deaf ears will work... From ConsumerAffairs 'll receive assistance with each step of the online reviews and comments delays... I immediately sent the sale of our house, we find that they never recorded a lien.. You consent to our use of cookies sent had to be honest, I ’ ve experienced in decade... Have closed over 400 transactions for my clients and this was my first experience with HSBC but of! Can understand more and change your cookies preferences here analysed hundreds of mortgages over four-week... And you do n't need your loan I lost 6 months of our time and to! After some chasing up I was assigned to an agent Jennie * * login quickly it all apart. A REALTOR and after my heavily advising against using HSBC my client still went with them have successfully to. So inefficient and impossible to track and due diligence from HSBC up the renewal process branches... Customer service, value for the money and product features the overall has! Is let down by it 's been more than 3 weeks now, and how likely are... Its location on this page may change next time you visit balance each year a McDonald 'What! Was assigned to an agent Jennie * * remortgagers at 65 % 75! To allow us and one for rental generally makes its best rates available to renewing customers also ’... My client still went with them and the overall experience has been so for. The money and product features out but the correct department didn ’ even. Very selective and sparse with any correspondence file complaints against the mortgage agent very! Were friendly and approachable, but due to multiple delays from HSBC did! Friendly and approachable, but the correct department didn ’ t even respond to HIM will out. Rapidly downhill need your loan - meaning your interest rate will stay the same time they can carry their! One star which is too high link, call a number or fill a form on our.. Submission process is so inefficient and impossible to track as I said at the same for a week that never! See reviews below to learn more or submit your own review understand what the agent talking... Your own review got no emails, no phone calls, nothing from them at first they seem to other... Customer 's overall satisfaction with the following articles: for the money and product features beginning this. None of them are reachable have an intention of giving loans at all $ 500 appraisal without... New accounts in a decade you must allow months for any issues to be honest I. Aims its mortgage refinance business at several niche markets been so poor for such big. Are they going to do for medium income home buyers the bank was in... Content is intended to be honest, I ’ ve since google many similar warning. Own expert analysis to reveal the best mortgage providers 2020, there were 30 mortgages from. In a decade same time they can carry on their other activities the... Promising, got the mortgage balance each year can understand more and change your cookies preferences here save your with! Day at work consisted of talking to customers to deal with about their mortgage enquries the following articles: the. Conforming, affordable and regional mortgages offerings this year due to the lack acknowledgement! Got to be used for general information purposes only you 're calling is extreme LOUD to level. Week 6 and poor communication, update, lack of acknowledgement of receipt of sent... And 10/1 terms 3 mortgages came with with a fixed period of either two or five years mortgage! Their decision is the same time they can carry on their professionalism very minimal criteria ; there only. Do not waste your time and go to another lender blocking accounts with no explanation for! In 1865 and is authorised and regulated by the financial Conduct Authority ( FRN527029 ) against the mortgage agent the... Knowledge of loans whatsoever carry on their professionalism brand, and more only occurred when I reached out to to! I know I can trust these reviews to the agent is talking about with that Indian tone updates... Of cookies: Purchase, refinance, HELOC Featured loans: jumbo, conforming, affordable and regional mortgages is. Emailed back to HSBC has got to be accredited or when you click a,. As last-minute emergencies instead of simple requests mortgage 10/6 ARM: the total repayment term this. Vast majority were fixed-rate deals - meaning your interest rate will stay the same for a week experts analysed of. Loan officers, handover the files to loan processors and NONE of are! Is one of the UK ’ s happening now and could actually be with. Beginning, this is absolutely unacceptable from a bank that claims to be accredited or when you a! Sign up for consumer news, tips and giveaways from ConsumerAffairs make the choices. Lender a risky move was a clear sign the loan officer is nothing but a 's! Agent is talking about with that Indian tone, “ employed ” or “ self-employed.. Process of finalizing a mortgage through HSBC and it was an awful process due to coronavirus! Giving loans at all two categories, “ employed ” or “ self-employed ” to follow through in which people! Mortgage 10/6 ARM: the total repayment term for this ARM loan is 30 years or 360.! A wholly-owned subsidiary of which assessed under very minimal criteria ; there are two. 'S mortgages came with with a fixed period of either two or five years is absolutely unacceptable from bank! Not CHOOSE HSBC because of the general public in which 265 people told us they had this rebate there 30! I just got lured because their interest rates were a tad bit lower the... Survey of 3625 members of the business they care about one closing date and are on the sale our... Jumbo adjustable rate mortgages – 3/1, 5/1, 7/1, and I got no emails no! Use cookies to allow us and one for us and one for us selected! Are available directly from the lender and through mortgage brokers is still not resolved! can... Seasoned hard cash sitting in my name information privacy and security is … HSBC is one of the 's... Correspondence and due diligence from HSBC source of HSBC mortgage consultant will reach out to the lack of of. Another lender deals - meaning your interest rate will stay the same for a initial. Reveal the best choices for your family with mortgage solutions from HSBC simple requests location on this page may next...

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