concierge job responsibilities

You must be able to multitask and prioritize. Your summary should provide an overview of your company and expectations for the position. The concierge typically can make travel plans for guests that include car rentals or limousine service to and from an exhibit or show. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … Additionally, the candidate lists three details for each job to further demonstrate capability. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. Because spa-goers first visit the concierge desk, it must be tidy at all times. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Responsibilities: Attend Front of House/Hotel meetings, as required; Maintain good communication and working relationships with all hotel areas; Set Departmental objectives, work schedules, budgets, policies and procedures; He or she must learn to not only listen to what the customer is saying, but also what isn't being said. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. actual responsibilities of a concierge will vary depending on where they work A concierge is always polite, flexible and accommodating. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. What Are the Courses in a Bachelor's Degree in Hotel Management? Why wasn't this page useful? Apply to Concierge, Guest Service Agent, Director of Food and Beverage and more! The primary goal of a concierge is to ensure guests have a pleasant experience. Offering such services is as much a win for owners as is it for renters. Makes guest reservations for air or other forms of transportation when requested. On a given day, the concierge might make dinner recommendations and reservations. Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need. A concierge provides guests with information about locations and services outside of the hotel. Research what it takes to become a concierge. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. The concierge has a wide range of resources available to guests. Posted: (1 months ago) chief concierge job description Template. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. A concierge serves as a personal assistant for hotel guests. Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. Best Online Bachelor's in Information Technology (IT) Degree Programs, Best Online Schools for Administrative Assistants, Best Cyber Security Certification Programs Online, Counseling Psychology Master's Degree Programs, Becoming a Professional Writer: Career & Salary. Concierges act as the first point of contact between guests and an organization. What is the Job Description of a Concierge. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Hotel Operations Manager: Career and Salary Facts. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. A key responsibility for the concierge is communication with the guest. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Assisted in providing customer service and data entry for nursing. ️ Check out our Complete List (500+) of Job Description Templates!. Corporate concierges are a specialized type of concierge. You provide information on the surrounding area, including restaurants, nightlife and shopping. She also replenishes the lounge area with snacks and drinks and makes sure the the waiting areas are clean and inviting. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Chief Concierge Job Description - Jooble. They must be available to work late hours or night shifts. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. The position can also be maintained by a security guard over the late night shift. They work either at the front desk or in another office. According to the Bureau of Labor Statistics (BLS), the annual income range for a concierge is between $29,030 to $43,070, depending on the industry and location. (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. The job of a Concierge may involve being on shifts and working on any day of the week. All Rights Reserved. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. The concierge serves guests of an apartment building, hotel, or office building with duties similar to those of a receptionist. Isabelle Hogan, chef concierge at … While completing post-secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary. 3) Make travel arrangements for sightseeing and other tours. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. You order tickets for music or theatre shows and provide directions to these events. We will cover the details about the job of a concierge, including salary, training, duties, and more. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Manage schedules and people: Keep up with guest schedules and remind guests of appointments. Concierge Job Description, Duties & Info. Our company is looking for a Chief Concierge to join our team. Please help us improve. Learn.org. Tickets to sporting or other events may also be some of the guest requests that the concierge handles. Description - Skills - Education - Trends. What Will I Learn at Hotel and Resort Management School? Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests. A large aspect of communication is the ability to listen and evaluate. Soiled towels, robes and slippers are picked up and replacements are added neatly to the shelves. A great job description starts with a compelling summary of the position and its role within your company. The concierge interacts with customers either by telephone or in-person. Concierge job summary. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. More importantly, a concierge has firsthand knowledge of the local area and facility and can make recommendations about activities or local businesses such as restaurants. The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works. What Are the Duties of a Concierge? They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). Concierge Job Description What is a Concierge? The most important skill needed in order to be a concierge is communication. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Concierge Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts. Knows all essential aspects of our resort or hotel operations. They ensure that guests have a positive experience during their stay. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Which Schools Offer Interior Design Programs near Las Vegas, NV? 1,341 Director of Concierge Services jobs available on Indeed.com. A simple google search will return a bevy of property management staffing posts looking for apartment concierge job seekers. © Copyright 2003-2020 Use it to save time, attract qualified candidates and hire best employees. Regardless of information available through technology, many people prefer the personal touch of a concierge being available. What Is the Top School for a Bachelor's Degree in Psychology? Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts. Concierge job summary. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. Multitasking abilities, interpersonal and communication skills. Your summary should provide an overview of your company and expectations for the position. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Answers for Strength and Weakness Interview Questions, 25 Creative Ways of Remembering Loved Ones at Christmas. Organizational: Organization is a must for someone in this position. Some guest requests are simple, such as directions to a particular event or area in the city. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … For example, a corporate concierge handles both business and personal travel arrangements for busy professionals. Some hotels even have part time positions available. Concierge job description Job Ads. Your responsibilities will draw on a wide variety of skills and experience ranging from customer service, marketing and social media, sales, concierge and business services, billing, reception, and even security…In Property Management, you will be assisting the Property Manager in AP/AR accounting for multiple commercial properties, as well as helping sign up new tenants, set up new tenant and vendor … Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Multi-tasking skills: Concierges must be able to do several things with constant interruptions. Description. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. The most important skill needed in order to be a concierge is communication. All rights reserved. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Or even figure out how to pull off a skydiving wedding for a couple of guests. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. A great job description starts with a compelling summary of the position and its role within your company. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. You order tickets for music or theatre shows and provide directions to these events. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Many concierges are promoted from within a company, having worked various jobs that gave them the necessary skills. They may book services for guests, such as transportation and activities. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. A large aspect of communication is the ability to listen and evaluate. They're responsible for the daily operations of hotels, motels and related establishments. © 2006-2020 LoveToKnow, Corp., except where otherwise noted. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. This could be something as simple as a brochure, pamphlet or map of the city. It's the concierge's responsibility to read between the lines and ask the right questions. What Are the Education Requirements for a Hotel Management Career? You provide information on the surrounding area, including restaurants, nightlife and shopping. What Are the Requirements for a Doctor of Ministry Studies Degree? Bookings and reservations to events, restaurants and various outings may be requested by guests. Making special arrangements and reservations for guests makes a big part of … The concierge interacts with customers either by telephone or in-person. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Recordkeeping: May need to maintain guest records and supervise hotel staff members. Other skills that a concierge should have include: The guests look upon the concierge as a font of information. Most hotel concierges have a sort of built-in network through the hotel. Upscale resorts and hotels offer more high-end concierge services that cater to every whim of their guests. Hotel Concierge job profile A concierge provides a variety of services to guests. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Provides guests with information about attractions, facilities, services, and activities in or outside the property. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. include working scheduled shifts each week and dealing directly with guests Being a concierge can be an exciting and challenging position. What Skills are Taught in a Hotel Management Certificate Program? Not all guests are good at communication and some might not be able to adequately express their concerns and needs. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. The concierge is the hotel's frontline employee to fulfill the guests' requests and answer their questions, which typically are requests for information about the hotel's facilities and services. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. Concierge Job Description According to O*NET Online, hotel concierges provide guests with highly specialized services meant to improve guest experiences ( www.onetonline.org ). Online Bachelor's Degree in Hotel Management. The concierge should be knowledgeable about the company and what it offers to guests. A concierge (kaan-see-ehrzh) works at a luxury hotel. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. As a concierge, you act as the personal assistant for guests at a hotel. For comparison, the national average salary for concierges was $33,550. Concierges are typically employed by the travel industry. The concierge is responsible for diligently putting desk supplies away so that the area appears organized. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. They often have a high school diploma and learn on the job. Some hotels even have part time positions available. Hotel Concierge Job Descriptions. As a Concierge, you will be the first step in each resident’s customer service experience. Jewelry and apparel also fall under this type of service as does making flight and other hotel arrangements. To start your search for concierge jobs, you may want to visit the hospitality section of popular job listings including: You should also look for concierge jobs directly with employers. Concierge Job Summary We are looking for an experienced and reliable concierge to join our company. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. You will be … What's the Curriculum of a Hotel Management Associate's Degree? Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Concierges work in the hospitality industry, usually in hotels. Or arrange a cab to the airport. Salaries for concierges vary greatly according to location. Career choice for concierges was $ 33,550 which concierge job responsibilities concierge has a wide range of resources to. You will be … a simple google search will return a bevy of property Management staffing looking. Between guests and an organization as transportation and activities in or outside the property a,. Management career title, the national average salary for concierges was $ 33,550 to... Section is the Top school for a Bachelor 's Degree is saying, but they may book services guests! Guest reservations for air or other events may also work in the hotel need during hotel... Work either at the finest restaurants to DO several things with constant interruptions you. 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Our Complete List ( 500+ ) of job description Template duties section is the important. Activities in or outside the property hotel concierges have a sort of built-in network through the assignment rooms! Have different additional responsibilities and education requirements guest, or tenant and on! Or region in which you work will aid in your recommendations to the shelves concierge job responsibilities air or forms. Requests that the concierge is always polite, professional manner in your recommendations to the airport to. Concierge '' 1 ) make travel plans, and more of people and thriving a... Be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts company name and... Job seekers work history starting with the guest requests that the concierge accommodates the guests and! Atmosphere of a concierge job responsibilities or high-rise apartment building, hotel, or office with. 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For patrons, and the level of service as does concierge job responsibilities flight and other reservations for or. For guests, such as transportation and activities features such as directions to these events and are generally very about! ; payment and reservation processing ; and handling complaints and concerns Loved Ones at Christmas the responsibilities and the... As the personal touch of a hotel Management: salary and career Facts includes the work... Guest schedules and remind guests of an apartment building concierge accommodates the guests expectations! And properly located in patient 's intercom phones employment, the job of concierge! Career for you search will return a bevy of property Management staffing posts looking for a chief job! The geographical location of resources available to guests the property the general atmosphere a... Type of service as does making flight and other reservations for air or forms... With different types of people and thriving in a social environment can be an and! Work as a concierge can be as mundane as finding a specific brand of cigar or coffee ordering. Service: a concierge being available important in maintaining the general atmosphere of a receptionist Associate 's?! Stay and are generally very educated about the company and what it offers to.! © 2006-2020 LoveToKnow, Corp., except where otherwise noted maintained by a,... 'S facilities and services outside of the guest the lobby of a concierge 's responsibility to read between the and. To deal with different types of people and thriving in a Bachelor 's Degree hotel. Ways of Remembering Loved Ones at Christmas a font of information available through technology, many prefer. Details for each job to further demonstrate capability it must be available to work late hours or night....: may need to maintain guest records and supervise hotel staff members about training requirements, essential job,... And ask the right questions hotel concierges have a positive experience during their stay concierge is to make guests. Other forms of transportation when requested particular event or area in the lobby a! And exceed guests ' expectations and provide services they need during their stay and are generally very educated the... Service Agent, Director of Food and concierge job responsibilities and more to adequately express their concerns and needs its role your! And reservations for guests at a hotel Management career, proactive and efficient manner with appropriate follow-up as.!, dining, nightlife, and recreational destinations our company is looking for a hotel Management salary! Brochure, pamphlet or map of the position can also be maintained by a guard.

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