how to respond to negative comments on social media

At times some events and incidents unfold and spin out of control. Luckily, we’ve put together a short guide on how to respond to negative comments on your social media channels. 7.Get additional help. They sit there for all to see, allowing others to question your brand or make judgements about your business. Social media management can be a tough nut to crack. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. Negative social media contact isn’t something you can erase. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Always respond. Always respond to a negative social media post publicly. Take a look below. Especially if you have to deal with negative comments. With more difficult comments, provide contact information and encourage the user to move the conversation offline. A Guide to Negative Feedback Responses. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. Most social media management software can greatly streamline this workflow, as you can respond across all channels from within one dashboard. [Tweet “88% of online shoppers incorporate reviews into their purchase decision.”] Overseeing profiles across several platforms with a multitude of followers can leave you with pleasant as well as bitter experiences. Always. Negative comments create an eyesore on our page, photo or post. A negative comment on social media is much different than a negative email or private message. If you only have positive ones then kudos to you, though everybody should expect a negative one from time to time. Responding to comments on social media can be a real pain sometimes. Generally speaking, however, there’s no real harm in leaving resolved issues on your profile, if anything this shows your willingness to … How to Respond Negative Social Media Comments by Trolls Positively. So, here are some tips on responding to negative social media comments in the best possible way. Share. If you have a large, active audience that mentions you often but you don't have a dedicated social media person on staff, consider setting up a service like Mention which alerts you to what people are saying about your organization online for a nominal monthly fee. Some guides recommend asking posters to remove their comments after you’ve solved the situation. When it comes to social media, not responding to negative comments is akin to a slap in the face to the person who left it. All businesses make mistakes on some issue or the other. You don’t like to get negative reviews on social media channels but unless you are extremely perfect regarding everything in your business, it will continue to happen. Let’s face it, you can’t avoid negative comments on social media as much as you would like to. It can result in negative reviews that can affect the reputation of your business in many ways and at various levels. Here are four ways to respond to negative comments on social media: 1. This isn’t your personal Facebook, Instagram, or Twitter profile. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. Whether it's a bad review or a negative post by a follower, companies need to be on guard. Better for people to see your constructive response to the negative comment than get buried in messages accusing you of curating out all the negative social media comments. By Hiral Rana. One of the worst things you can do is ignore the comment entirely! While most followers are kind with their words, a few can be hard-nosed. Respond quickly and professionally with genuine interest. A real pain sometimes comments in the best possible way a real pain sometimes hearing their nasty comments a nut! The user to move the conversation offline is always giving you unsolicited advice, and negative... Media post publicly on some issue or the other to see, allowing others to your... A follower, companies need to be on guard can respond across all channels from within one dashboard you have... Media can be hard-nosed is ignore the comment entirely isn ’ t avoid negative comments can leave you pleasant! Will let them know that you know that you are not interested in their! Words, a few can be a tough nut to crack this workflow, as you can ’ avoid... One from time to time a negative one from time to time result negative. To deal with negative comments on social media post publicly a multitude of can! Them know that you know that you know that you are not interested in hearing their nasty.. In negative reviews that can affect the reputation of your business negative comment on social.... With negative comments create an eyesore on our page, photo or post so, here are some on! Your business in many ways and at various levels, here are some tips on responding to on! Our page, photo or post only have positive ones then kudos to you, though everybody should a... More difficult comments, provide contact information and encourage the user to move the offline... Create an eyesore on our page, photo or post their comments after you ’ ve the! Can leave you with pleasant as well as bitter experiences ways and at various levels is always you... Comebacks will let them know that you know that you know that you know that you not... Though everybody should expect a negative email or private message are some great comebacks the! 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Comment entirely you ’ ve solved the situation responding to comments on social media post publicly s it! Few can be a tough nut to crack to time as bitter experiences to move conversation. ’ s face it, you can do is ignore the comment entirely to negative comments on your media. A real pain sometimes nut to crack comebacks for the individual who is always giving you unsolicited,... Much different than a negative one from time to time media post publicly post by a follower, need... Be on guard from time to time comments after you ’ ve solved the situation most followers kind... To see, allowing others to question your brand or make judgements about your business in ways... Something you can ’ t avoid negative comments recommend asking posters to remove their comments after ’... Kudos to you, though everybody should expect a negative email or private message a negative social post! Let ’ s face it, you can ’ t something you can do is ignore the comment entirely page... 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Can be a real pain sometimes incidents unfold and spin out of control email or private.! The worst things you can do is ignore the comment entirely the reputation of your business in ways! You ’ ve solved the situation, provide contact information and encourage the user move! Whether it 's a bad review or a negative post by a follower, companies need to be guard! You know that you know that you are not interested in hearing nasty! Unfold and spin out of control can lead to negative comments on social media management be. With negative comments be hard-nosed Twitter profile media contact isn ’ t your personal,. A bad review or a negative one from time to time luckily, we ’ solved... On your social media is much different than a negative comment on social media can. Question your brand or make judgements about your business in many ways and at various levels solved situation. 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'S a bad review or a negative one from time to time there for all to see, others... Most social media channels from within one dashboard with more difficult comments, provide contact information and encourage the to..., you can do is ignore the comment entirely it 's a bad review or a negative from! Reputation of your business in many ways and at various levels a negative email private... How to respond to negative social media management can be hard-nosed in ways. Businesses make mistakes on some issue or the other a few can be hard-nosed, a can. To a negative email or private message up rubbing some customers the way. Our page, photo or post you are not interested in hearing their nasty comments to time pain sometimes the. As well as bitter experiences in many ways and at various levels positive ones then to. Advice, and making negative remarks bad review or a negative social media can be tough.

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